Return & Replacement Policy
Fairness and transparency for all our customers.
Welcome to CLAXXIC INDIA! We take pride in delivering high-quality shoes at the best prices. To ensure fairness and transparency for all our customers, we have a clear return and replacement policy in place.
1. Unboxing Video Requirement
⚠️ Returns or replacements will not be accepted without a proper unboxing video.
You must record a 360° unboxing video immediately upon receiving the product.
The video must clearly show the full package being opened and the product from all angles.
If any major damage is visible in the unboxing video, we will take immediate action to resolve the issue.
2. Damage & Usage Policy
If damage is caused due to use and the unboxing video shows the product was intact, a replacement may be provided at our discretion.
Minor variations in color, texture, or appearance are not eligible for return.
Used or worn shoes are strictly not eligible for return under any circumstances.
3. Size-Related Issues replacements or returns will be accepted for size change requests. refund is not possible
4. Courier Policy
If the courier is intentionally skipped or rejected by the customer, the order will be considered void and no replacement or refund will be provided.
5. Return Charge
A return processing fee of ₹199 will be applicable for all approved return cases.
6. Contact Us
If you have any questions or concerns regarding your order or our return policy, feel free to contact our support team. We’re always here to help.
